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Delivery & Payment Info

Eco Toys

 

Where do we deliver?

We deliver to Australian & New Zealand addresses via Australia Post & Fastway Couriers.

Delivery:

You will receive a despatch email from AusPost or Fastway with a tracking number to track your parcel. If for some reason you are not home when the item is delivered... Fastway will leave a card asking you to call them to reschedule the delivery time. Australia Post will leave a card and you will need to pickup your order from your nearest Post Office.

Our couriers can only leave parcels at the delivery address only if specifically requested by customer; however Eco Toys takes no responsibility for unattended items.

Delivery Time:

  • Melbourne: 1-2 working days
  • Rural Victoria: 2-3 working days
  • Sydney, Adelaide, Brisbane, Canberra & Tasmania: 2 - 4 working days
  • Perth, Darwin & Cairns: 4 - 7 working days
  • Rural WA, QLD & NT: 7 - 14 working days

Please note: These are  approximate delivery times only.

Express Post Orders:

Express post orers delivered to Victorian addresses are a flat rate charge of $15.95. Express Post orders for all other locations can be placed by emailing us your order and full delivery address to office@ecotoys.com.au

Postage costs:

Eco Toys uses Australia Post E Parcel and Fastway to ensure safe & secure delivery of your parcel. All parcels require a customer signature upon delivery and can be tracked with a customer reference number so you can be rest assured that your parcels will get to you safely.

We offer the flat rate fees of:

VIC, NSW, SA - $12.95

TAS, ACT, QLD - $14.95

WA, NT - $16.95

$28.95 flat rate to New Zealand.

 

Local Pickup

Shop online and pick up your order from our new Warehouse in Thomastown. Pick up is available Monday Wednesday & Friday from 9.30am - 2pm

When your order is ready for collection, we will email you the pickup address for our Warehouse in Thomastown, Melbourne Victoria. If you have any questions or urgent orders please contact us and we'll do our best to assist you.

Ordering:

Orders can be placed online 24 hours a day from the comfort of your home.

TELEPHONE orders can be placed by calling 03 9444 7221 during our business hours (Monday, Wednesday, Friday 9-2pm). However ordering online is the most efficient method of shopping with Eco Toys.

If your order contains a product we are waiting to arrive in stock, we may hold your order for 3-4 days. If it will take any longer then we will contact you to advise you of the delay.

Payment:

Eco Toys accepts VISA, Mastercard, Paypal and direct deposit as payment options for online orders.

Our e-commerce system uses Secure Sockets Layer technology (SSL) to ensure your shopping experience is safe, sound and secure at all times.

We also accept payment via cheque for orders from schools, medical practises or early learning centres.

Orders that have not been paid for within 7 days are cancelled.

Order & Return Policy:

We want our customers to be happy with the toys purchased from us. If for some reason the toys are not what you expected then please contact us to discuss the matter.

If they are returned in their original packaging and in new condition then we will be happy to offer you a store credit minus the postage costs.

If the product is faulty then we will either replace or refund it and we will pay the postage costs.

You must return the item within 14 days of receiving it in order to receive an exchange, store credit or refund. If the 14 days period has passed then please contact us to discuss the matter further.

Registered Post & loss and damage during delivery:

Eco Toys checks all toys to make sure they are in good condition and not faulty prior to packaging and every item is packaged with great care.

Australia Post & Fastway are reliable delivery services, however sometimes mishaps can occur. If a package is delayed, arrives damaged or not at all please contact us immediately by email or phone and we will do everything possible to ensure you are satisfied with our products.

Packaging / Gift Wrapping:

At Eco toys we care about the environment so all of our packaging is recycled from local businesses and we ask that you also keep reusing it where you can.

We also provide a gift wrapping service which you can select during the checkout process for only an extra $3.50. Your purchase will be gift wrapped and we will include recycled gift tag with your personal message. Just include your personal message in the box provided at checkout and we'll do the rest!

Some of our larger products we cannot giftwrap due to their size, these do not display the option for gift wrapping.

Please note: The cost of $3.50 is per one gift wrap only so you need to choose gift wrapping more than once for multiple items wrapped individually.

Thank you for your support and for caring about the environment. Click here to read our eco policy

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